YOUR QUESTIONS

Are the watches waterproof?

No, the watches are not completely waterproof. However, they are splash-proof, so some light rain or sweat will not hurt your watch. Do not wear your Woowa watch in the shower or when going for a swim otherwise you will have to buy a new one.

Is the wood hardwearing?

All our watches are made from high quality wood, usually oak, sandalwood or maple. It is natural material which has certain specifics. These woods are specifically chosen because they are lightweight and full of natural beauty. The wood has been left in its natural state, so there is no extra paint or varnish to peel off. Each prototype has been tested for several months prior to manufacturing under various weather conditions to check its resilience.

Can I adjust the watch strap?

Yes, of course. The size of your watch can easily be adjusted by pushing out metal links from the strap. You can find instructions on how to do this on our website under the heading  ,,News’’ or in the manual that accompanies the watch. It can also be done by a local jeweler or watchmaker.

Is it possible to have the watch customized with a personal engraving?

Yes, this is possible. If you would like to have a personal message for your family or friends engraved on the back of the watch we will do this for you at no extra cost. The writing can be up to 20 characters across two lines (except the Marry model which only has space for one line).  If you would like this engraving please write your chosen text on the order form.  We need 2-3 working days to do the customized engraving once we receive your order.  We can also engrave personal pictures or symbols on your watch. Please send us an email on info@woowa.eu for an approval prior to placing your order.

Where are the watches from?

They are designed in the Czech Republic and assembled in Asia, in a town close to the Hong Kong border. We have decided to produce our watches in Asia because they have a strong wood carving tradition which is over 2000 years old. The quality of the work by these Chinese craftsmen is guaranteed by us and rigorously tested.

Can I return the watch if it doesn’t fit me?

Yes of course. Any watch you buy online can be returned within 14 days.